Refund Policy
Straightforward terms, in line with Australian Consumer Law.
1. No history found guarantee
If you submit a validly formatted HIN or VIN and our search genuinely returns no data from any connected register, we'll refund your report in full — no questions asked.
2. Incorrect or invalid HIN entries
Reports are generated based on the number you enter. If a report returns limited results because the HIN or VIN was entered incorrectly, we'll help you re-run the search once at no extra charge before any refund is considered.
3. Change of mind
Because report processing begins after purchase and the finished report is delivered digitally, we're unable to offer change-of-mind refunds once a report has been generated.
4. Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy if a report is not fit for purpose or does not match its description.
5. How to request a refund
Contact our support team via the Contact page with your HIN and order reference, and we'll respond within one business day.